View Claim Details

The Manage Claim Details window displays detailed information about claims you have processed. This includes the claim source, totals, and rates. 

  1. Click the Claims menu and select List Claims. The List Claims window opens.
  2. In the Center section, select All Centers or Selected Center. If you do not already have a center selected in the toolbar, this filter defaults to All Centers and cannot be changed.
  3. In the Month section, select the Selected Month option or the All Month option. If you choose Selected Month, click the corresponding drop-down menu and select the month for which to view claims.
  4. If you operate in multiple states, click the State drop-down menu and select the state to view.
  5. Click Refresh Display. Claims that meet the limits you set display.
  6. Click View in the Details column. The Manage Claim Details window opens.
  7. You can do the following in this window:
    • Click Reprocess to re-process this claim. For more information, see Re-Process Claims.
    • Click Delete Claim to delete this claim. Only delete claims that are a result of data entry, and do not delete claims that have been marked as submitted or paid. For more information, see Delete Claims.
    • Click Adjust Claim Counts to adjust claim counts. For more information, see Adjust Claim Counts.
    • Click Disallow Meals to manually disallow meals. For more information, see Manually Disallow Meals.
    • Click Review Attendance to review attendance for this center. The Record Attendance window opens.
    • Click Review Menus to review menus for this center. The Center Menu Calendar opens.
    • Click Attendance Detail, Served Meals, Paid Served Meals, and/or Office Error Report to view reports.