CX Messaging

When you create internal log messages in the Message Center window, you can assign categories to them. You set these categories up in the Manage Message Categories window. If you do not set up message categories, all internal log messages are assign...

You can send important messages to your centers in the Message Center window. For example, you may send out claim or paperwork reminders to a specific center or all centers with your agency. Click the Tools menu and select Message Center . The ...

You can send important messages to your centers in the Message Center window. For example, you may send out claim or paperwork reminders to a specific center or all centers with your agency. This is where you also receive messaging from Minute Menu ...

Every message you send is added to the Sent Messages tab. In this tab, you can see whether the recipient read the message, delete messages, and review message content. Click the Tools menu and select Message Center . The Message Center window o...

Log messages are messages for centers that are typically for your agency's eyes only. However, you can also make these messages visible to centers, if needed. Click the Tools menu and select Message Center . The Message Center window opens....

Every message you delete is added to the Deleted Messages tab in the Message Center window. Click the Tools menu and select Message Center . The Message Center window opens. Click the Deleted Messages tab. Click the Start Date and End D...